Dear ALL
Hi,
To give you a brief introduction to Talent Asset Software and Consulting (TASC), TASC is a young organization servicing different geographies for the last 7 years. We have marquee clients around the world. Our flagship has been consulting and staffing in the IT industry but over the years, TASC has diversified into different domains and services in talent acquisition and staffing.
TASC is head quartered in New York, USA with an Office in Bangalore, India. Also we have a business and software development team based in Dubai , UAE.(Pls find attached the company details) (www.talentasset.com)
The opening stands for our Client partner, Etisalat Contact Centre in Ajman (UAE). T he Contact Centre, based in Ajman, United Arab Emirates is a contact management facility, Specializing in the delivery of a verge of Call Centre solutions, including outsourced services. Available on a 24*7 basis.
The selected candidate will be working as a permanent employee of TASC Business Solution and deputed to our client Etisalat Contact Center, Ajman (UAE). All the details about our company and the client can be referred at (www.talentasset.com,www.nikai.com,www.nikaigroup.com, www.thecontactcentre.ae )
Job Description
Job Title
Customer Service Representative – Technical Support
Reporting To
Technical Support -Team leader
Job Purpose
To Handle Customer inquires effectively based on a high quality of service to reach customer delight guided by the processes and targets of the customer care center.
KRA:
Handles internal and external customer inquires on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
Be prompt for work and back from breaks.
Adhere to CCC rules
Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.
Builds a customer relationship/partnership, which adds value to the customer leading to a long term profitable relationship.
Shows a broad knowledge or products and services and their competitive advantages.
Follows the appropriate guidelines and procedures for any given situation.
Performs all duties assigned to him/her by the team leader and supervisor.
Professional Skills And Experiences
Fluent in spoken and written English, Malayam , Hindi is a must.
1 year and above as Technical Support Executive/ agent in the field of PC maintenance Network administration & providing Network solutions.
Excellent Customer Care/ telephone skills
Problem solving skills
Ability to work under extreme pressure
Ability to deal with tough difficult and angry/upset customers
Experience in Customer Service field is preferred
Education And Age
Bachelors Degree or Diploma( 2 years) in computer science / Electronics & Telecommunication or equivalent
Minimum 1 year work experience in Customer service / support of IT Trouble shooting.
Age between 21 to 30 years
Preferably a Male
Interpersonal Skills
Hi,
To give you a brief introduction to Talent Asset Software and Consulting (TASC), TASC is a young organization servicing different geographies for the last 7 years. We have marquee clients around the world. Our flagship has been consulting and staffing in the IT industry but over the years, TASC has diversified into different domains and services in talent acquisition and staffing.
TASC is head quartered in New York, USA with an Office in Bangalore, India. Also we have a business and software development team based in Dubai , UAE.(Pls find attached the company details) (www.talentasset.com)
The opening stands for our Client partner, Etisalat Contact Centre in Ajman (UAE). T he Contact Centre, based in Ajman, United Arab Emirates is a contact management facility, Specializing in the delivery of a verge of Call Centre solutions, including outsourced services. Available on a 24*7 basis.
The selected candidate will be working as a permanent employee of TASC Business Solution and deputed to our client Etisalat Contact Center, Ajman (UAE). All the details about our company and the client can be referred at (www.talentasset.com,www.nikai.com,www.nikaigroup.com, www.thecontactcentre.ae )
Job Description
Job Title
Customer Service Representative – Technical Support
Reporting To
Technical Support -Team leader
Job Purpose
To Handle Customer inquires effectively based on a high quality of service to reach customer delight guided by the processes and targets of the customer care center.
KRA:
Handles internal and external customer inquires on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
Be prompt for work and back from breaks.
Adhere to CCC rules
Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.
Builds a customer relationship/partnership, which adds value to the customer leading to a long term profitable relationship.
Shows a broad knowledge or products and services and their competitive advantages.
Follows the appropriate guidelines and procedures for any given situation.
Performs all duties assigned to him/her by the team leader and supervisor.
Professional Skills And Experiences
Fluent in spoken and written English, Malayam , Hindi is a must.
1 year and above as Technical Support Executive/ agent in the field of PC maintenance Network administration & providing Network solutions.
Excellent Customer Care/ telephone skills
Problem solving skills
Ability to work under extreme pressure
Ability to deal with tough difficult and angry/upset customers
Experience in Customer Service field is preferred
Education And Age
Bachelors Degree or Diploma( 2 years) in computer science / Electronics & Telecommunication or equivalent
Minimum 1 year work experience in Customer service / support of IT Trouble shooting.
Age between 21 to 30 years
Preferably a Male
Interpersonal Skills
Customer oriented
Good selling and communication skills
Team player
Quality focused
Flexible
Polite
Working Conditions
Flexible to work on shift basis in a 24/7 operations (split shifts might be required)
Professional Certificates ( preferred)
Any one of the below:
MCP/ MCSE/MCSA
CCNA/CCSP
A+
Network +
Salary
AED 4200/- per month + performance bonus upto AED 2000/- month
Location
Ajman ( UAE)
Employer
Talent Asset software and consulting ( TASC Labor Services)
Deployed to
Etisalat contact centre Ajman
Other Benefits
GratuityGood selling and communication skills
Team player
Quality focused
Flexible
Polite
Working Conditions
Flexible to work on shift basis in a 24/7 operations (split shifts might be required)
Professional Certificates ( preferred)
Any one of the below:
MCP/ MCSE/MCSA
CCNA/CCSP
A+
Network +
Salary
AED 4200/- per month + performance bonus upto AED 2000/- month
Location
Ajman ( UAE)
Employer
Talent Asset software and consulting ( TASC Labor Services)
Deployed to
Etisalat contact centre Ajman
Other Benefits
Annual Leave Salary
Ticket once in two years to nearest international airport to home town
Medical Insurance
Initial accommodation for 07 days in a hotel.
Dubai city guide
Dubai is 45 minutes drive from Ajman, Ajman has one of the lowest cost of living among UAE emirates. For more information on Dubai please visit http://www.talentasset.com/DubaiCityGuide.aspx
Our company website
www.talentasset.com
Cost of living in Ajman
Sharing Rent : AED 600 per person per month
Food and Beverages : Aed 600/- per month
Transport : Aed 400/- per month
Telephone, weekend, miscellaneous expenses: AED 400/- per month.
Saving Potential : AED 2200/- per month
Note: We have 100 Open positions, kindly refer your friends or collegues for the same.
Pls give us the following details
1. Your updated CV(Word document) :
2.Are u comfortable to work in the above mentioned position ,if yes pls give us the summary of your exp.
3 Current compensation / exp salary :
4. Joining time reqd (if selected / offered).
5. Your Date of Birth, Qualification, Year of passing,
6. Designation/role in the current company. :
Kindly revert back for any further clarification. Pls let us know your interest to proceed further.
An immediate response will be highly appreciated
Regards
Rashmi s v
TASC, Dubai
